One of the basic pillars of eCommerce is to ensure satisfaction in the shopping experience
— July 29, 2016Customers increasingly opt for e-commerce as a convenient and easy way to shop. However, according to a new report developed by IMRG Capgemini, this bet by Customer eCommerce it is not backed by a real concern from the consumer brands. Thus, the annual customer satisfaction index indicates that the rate of satisfaction of online consumers […]
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